Frequently Asked Questions (FAQ)

1. How do I place an order?

You can place an order directly through our online store by selecting the desired items, adding them to your cart, and completing the checkout process. Once payment is successfully authorized, you will receive an order confirmation.

2. What payment methods are accepted?

We accept the following payment cards:

• Visa

• MasterCard

• Discover

• Diners Club

• JCB

All payments are processed securely at checkout.

3. Do you charge shipping fees?

No. All orders placed on our website are shipped free of charge. There are no additional shipping fees.

4. Where do you deliver?

We currently deliver exclusively within the United Kingdom, including:

• England

• Scotland

• Wales

• Northern Ireland

Delivery to locations outside the United Kingdom is not supported at this time.

5. How long does order processing take?

Orders are processed within 1–3 business days. Processing includes order verification, preparation, and handover to the logistics carrier.

6. How long does delivery take?

After dispatch, the estimated delivery timeframe is 6–12 business days. Delivery times may vary due to external factors such as carrier operations or peak periods.

7. Can I cancel my order?

Order cancellation may be possible if the order has not yet entered the processing stage. Cancellation requests must be submitted as soon as possible. Once processing or shipment has begun, cancellation may no longer be available.

8. What is your return and exchange policy?

Returns and exchanges are accepted within 30 days from the date of delivery. Items must be unused, in original condition, and returned with all packaging and accessories. Requests outside this period may not be approved.

9. How are refunds processed?

Approved refunds are issued within 1–3 business days to the original payment card used at checkout (Visa, MasterCard, Discover, Diners Club, JCB). The time required for funds to appear in your account may vary depending on the card issuer.

10. How is my personal information handled?

Personal information is used only for order processing, delivery, customer support, and service improvement. Data is handled securely and in accordance with our Privacy Policy.

11. Do you use cookies?

Yes. Cookies are used to support essential website functionality, improve performance, and enhance user experience. You can manage cookie settings through your browser at any time.

12. How can I contact customer support?

If you need assistance with orders, shipping, returns, or general inquiries, please contact us using the details below.

Contact Information

Contact Address: APT BLK 288B BUKIT BATOK STREET 25 #09-12, SINGAPORE 651288
Customer Service Phone: +65 (625) 64318
Customer Service Email: techsupport@spaceano.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)