These Terms of Service govern your access to and use of the website and services provided by Spaceano (hereinafter referred to as “we”). By accessing our website or placing an order, you agree to be bound by these Terms of Service.
These Terms of Service apply to all visitors, users, and customers who access or use our website and related services. They define the rights and obligations between you and us in connection with browsing, purchasing products, and using our services.
You may be required to provide accurate and complete information when placing an order or contacting customer support. You are responsible for ensuring that the information you provide is accurate and up to date.
We are responsible for maintaining the normal operation, availability, and security of the website. We do not guarantee uninterrupted access but will take reasonable measures to ensure reliable service.
All product descriptions, images, and specifications are provided for informational purposes. Availability is subject to inventory status.
We reserve the right to:
Update or modify product information
Adjust inventory availability
Correct pricing or description errors
Prices displayed on the website include applicable taxes unless otherwise stated.
By placing an order, you confirm that the information provided is accurate and that you are authorized to use the selected payment method.
Orders are subject to acceptance and confirmation. Payment must be completed before an order is processed. We reserve the right to refuse or cancel orders in cases of payment issues, suspected misuse, or abnormal transaction behavior.
Our shipping process follows a defined workflow and processing timeline. A detailed policy is available via the following link:
Shipping Policy
Key steps include:
Order confirmation
Processing within the stated processing period
Dispatch and delivery within the estimated delivery timeframe
Processing and delivery timelines are handled in accordance with the published Shipping Policy.
Order cancellation procedures and timelines are defined in a separate policy. For full details, please refer to:
Order Cancellation Policy
Key points include:
Cancellation request submission
Processing within the stated handling timeframe
Confirmation of cancellation outcome
Returns, exchanges, and refunds are handled according to a dedicated policy, available here:
Return, exchange and refund policy
The process includes:
Submission of a request within the valid period
Item inspection and approval
Processing of exchange or refund within the defined timeframe
In the event of any dispute arising from the use of our website or services, we aim to resolve the matter through good-faith communication.
We comply with United Kingdom law, including GDPR. We reserve the right to update these Terms of Service and will notify users of any material changes.
The collection and use of personal information are governed by our Privacy Policy, which explains how data is handled, stored, and protected:
Privacy Policy
All content on the website, including text, images, graphics, logos, and layout, is protected by intellectual property rights. Unauthorized use, reproduction, or distribution of any content is not permitted.
To the maximum extent permitted by applicable law, we shall not be liable for indirect, incidental, or consequential damages arising from the use of our website, products, or services.
Our liability, where applicable, is limited to the amount paid for the relevant order.
We reserve the right to update or modify these Terms of Service at any time. Changes will take effect upon publication on the website. Continued use of the website after updates constitutes acceptance of the revised terms.
If you have any questions regarding these Terms of Service, please contact us using the details below:
Contact Address: APT BLK 288B BUKIT BATOK STREET 25 #09-12, SINGAPORE 651288
Customer Service Phone: +65 (625) 64318
Customer Service Email: techsupport@spaceano.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)
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