Shipping Policy

This Shipping Policy applies to all orders placed through Spaceano. By placing an order, you agree to the terms and conditions outlined below.

1. Delivery Coverage

We currently offer delivery services exclusively within the United Kingdom. Supported delivery areas include:

• England

• Scotland (including mainland and routinely serviced islands)

• Wales

• Northern Ireland

Delivery to destinations outside the United Kingdom is not supported at this time.

2. Shipping Fees and Value Added Tax

All orders placed on our website are shipped free of charge, with no shipping fees applied.

All prices displayed on the website include applicable Value Added Tax (VAT), unless otherwise clearly stated at checkout.

3. Order Cut-Off Time

Our business hours are 09:00–17:00 (CET), Monday to Friday.

• Orders placed before 17:00 CET on a business day will begin processing on the same day.

• Orders placed at or after 17:00 CET, or on non-business days, will begin processing on the next business day.

• Orders placed on rest days will be processed starting from the next available business day.

4. Order Processing Time

All orders require a processing period of 1–3 business days prior to dispatch. This includes order verification, preparation, and handover to the logistics carrier.

5. Estimated Delivery Timeframe

The estimated total delivery timeframe is 6–12 business days after dispatch.

Delivery timeframes are estimates only and may vary due to external factors such as weather conditions, peak delivery periods, or carrier operational constraints.

6. Shipping Carriers

Orders may be shipped using one or more of the following carriers, depending on destination and operational requirements:

• DPD UK

• Royal Mail

• Evri

• Yodel

• FedEx

Carrier selection is determined at our discretion to ensure efficient and reliable delivery.

7. Additional Delivery Information

• Customers are responsible for providing accurate and complete delivery address information.

• Delays caused by incorrect address details or unsuccessful delivery attempts may result in extended delivery times.

• Tracking information will be provided once available after dispatch.

8. Contact Information

If you have any questions regarding shipping, delivery status, or this Shipping Policy, please contact us using the details below:

Contact Address: APT BLK 288B BUKIT BATOK STREET 25 #09-12, SINGAPORE 651288
Customer Service Phone: +65 (625) 64318
Customer Service Email: techsupport@spaceano.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)