This Privacy Policy explains how Spaceano (hereinafter referred to as “we”) collects, uses, stores, and protects personal information when you visit our website or use our services. By accessing or using our website, you agree to the practices described in this policy.
We may collect the following types of information:
Personal identification information, such as name, email address, phone number(Optional), and delivery address
Order and transaction details, including purchased items and payment status
Payment-related information, processed securely through authorized payment service providers
Technical information, such as IP address, browser type, device information, and usage data
Customer service communications and support requests
Collected information is used for the following purposes:
To process and fulfill orders and deliveries
To manage payments, refunds, and exchanges
To provide customer support and respond to inquiries
To improve website functionality, user experience, and service quality
To send order-related notifications and service communications
We only use personal information where it is necessary for the operation of our services.
We do not sell or rent personal information. Information may be shared only when necessary with:
Payment processing partners for transaction completion
Logistics and delivery partners for order fulfillment
Technical service providers supporting website operations
All such parties are required to handle information securely and only for the intended purpose.
We apply appropriate technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure. Personal information is retained only for as long as necessary to fulfill the purposes described in this policy.
Our website uses cookies and similar technologies to:
Enable core website functionality
Analyze website traffic and usage patterns
Improve overall user experience
You may control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
You may have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information, where appropriate
Object to certain types of data use
Requests can be submitted through the contact details provided below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
This Privacy Policy may be updated from time to time to reflect operational or service changes. The updated version will be published on our website and will take effect immediately upon posting.
If you have any questions about this Privacy Policy or how personal information is handled, please contact us using the details below:
Contact Address: APT BLK 288B BUKIT BATOK STREET 25 #09-12, SINGAPORE 651288
Customer Service Phone: +65 (625) 64318
Customer Service Email: techsupport@spaceano.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)
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