Order Cancellation Policy

This Order Cancellation Policy applies to all orders placed through Spaceano. By placing an order, you agree to the terms outlined below.

1. Scope and Applicability

This policy explains the conditions, procedures, and timelines for cancelling an order after it has been placed. It applies to all products available on our website.

2. Eligibility for Order Cancellation

Order cancellation requests are subject to the current status of the order:

• Orders may be cancelled before they enter the processing stage.

• Once an order has begun processing or has been dispatched, cancellation may no longer be possible. In such cases, the order must follow the return and refund process instead.

3. Cancellation Request Procedure

To request an order cancellation, please follow these steps:

• Contact customer service as soon as possible after placing the order and provide your order number.

• Our team will verify the order status and confirm whether cancellation is possible.

• If approved, the cancellation will be processed within the stated handling timeframe.

4. Cancellation Processing Time

• Approved cancellation requests are processed within 1–3 business days.

• Once cancellation is completed, you will receive confirmation via email.

If the order has already entered processing or shipment stages, you will be notified accordingly.

5. Refund Handling for Cancelled Orders

If an order is successfully cancelled before shipment:

• Any payment already made will be refunded to the original payment method.

• Refunds are initiated within 1–3 business days after cancellation approval.

• The time required for funds to appear in your account may vary depending on the card issuer.

6. Orders That Cannot Be Cancelled

Order cancellation may not be accepted under the following circumstances:

• The order has already been dispatched.

• The order is in an advanced stage of processing that cannot be reversed.

In such cases, customers may refer to the Return, exchange and refund policy after delivery.

7. Policy Updates

We reserve the right to update or modify this Order Cancellation Policy at any time. Any changes will take effect once published on the website.

8. Contact Information

If you have any questions regarding order cancellation, please contact us using the details below:

Contact Address: APT BLK 288B BUKIT BATOK STREET 25 #09-12, SINGAPORE 651288
Customer Service Phone: +65 (625) 64318
Customer Service Email: techsupport@spaceano.com
Service Hours: Monday to Friday, 9:00–12:00 and 14:00–17:00 (UK Time, GMT/BST)